About Key Center Library Staffing

Public libraries have always evolved alongside their communities, and today, that evolution brings extraordinary opportunity. At a time when people seek connection, access to knowledge, and trusted civic spaces, libraries are uniquely positioned to do more than ever before. The Pierce County Library System’s Customer Experience reorganization is about preparing for that future.

This work isn’t about cutting services or stepping away from local libraries. No programs are being eliminated. Children’s programming, early literacy, in-building services, and welcoming spaces remain central to our mission. What is changing is how we organize our work so librarians and staff can reach more people, build stronger partnerships, and deliver services in ways that reflect how communities live, learn, and connect in a digital era.

Library use has changed significantly over the past decade. While books and buildings remain deeply valued, residents increasingly rely on digital collections, online learning, and services beyond library walls. Libraries play a vital role in supporting democracy and civic trust by providing free access to technology, reliable information, and the skills people need in an increasingly complex digital world.

Financial pressures driven by rising costs and revenue constraints require thoughtful planning. The new regional staffing model organizes services around community need rather than building size. Staff will work within nearby regions, not across the county, allowing deeper local engagement, stronger collaboration, and greater flexibility while preserving meaningful in-building experiences.

The future of libraries is also connected to the future of our buildings. Many library facilities across Pierce County are aging and will require significant investment to remain safe, accessible, and able to support modern services. These realities make it essential to align staffing, services, and operations responsibly.

In 2026, the library looks forward to engaging with communities to hear ideas and aspirations for library buildings and services. These conversations will help shape spaces that foster learning, digital access, belonging, and opportunity for all.

Change can be challenging, but it is also how libraries remain vibrant. This moment represents not a departure from what libraries have been, but an investment in what they can be for generations to come.

Gretchen Caserotti, PCLS Executive Director